Mercure Hotel Window Cleaning Sydney

Mercure Hotel Penrith is part of the Accor group and as a branded property, it operates to defined presentation requirements. The exterior façade is a direct reflection of that for every arriving guest.

The hotel engaged Shimmer in 2017 to manage external glass and building cleaning. Recognising the importance of a pristine exterior in maintaining the hotel’s reputation, Mercure Hotel trusted Shimmer Glass and Pressure Cleaning to deliver high-quality results with minimal disruption to guests. Then in 2024, the hotel’s property team expanded the service frequency from annual to twice per year.

Access Methods Across a Three-Storey Hotel Property

The Mercure Hotel Penrith building presents access challenges common to mid-rise commercial properties. Not every surface is reachable by traditional methods so the Shimmer Team applies correct access method to each zone of the building.

Services delivered across this site include:

• External glass cleaning
• Façade and building washing
• High-pressure cleaning
• Gutter cleaning

Access methods used across the property:

• Elevated Working Platform for high-level glass and façade panels
• Water-fed pole systems for mid-level and large-pane surfaces
• Traditional methods for ground-level and accessible areas

Jorge, Shimmer’s co-director, holds specialist licences for boom lift and scissor lift operation. He brings 27 years of hands-on experience to high-access commercial sites. Every technician on site operates under a current Safe Work Method Statement prior to commencement.

Scheduling Built Around Hotel Operations

Hotels cannot accommodate standard contractor scheduling. Guest occupancy, check-in and check-out cycles, and event calendars all create constraints that a cleaning contractor must understand and work within.

Shimmer coordinates directly with Mercure Hotel Penrith’s property management team before each visit. Cleaning is scheduled during low-traffic periods to minimise any impact on guests.

A dedicated account manager maintains communication with the building manager between visits. After each service, Shimmer provides a written report covering areas cleaned, any issues identified, and maintenance observations. The hotel’s property team receives this without needing to request it.

Nine Years of Mercure Hotel Window Cleaning

The Mercure Hotel Penrith partnership has produced a 100% safety record across every site visit since 2017. The property maintains immaculate facilities that align with the Accor brand’s presentation requirements.

The results across this engagement are measurable:

• Partnership active since 2017
• 100% safety record on site
• Service frequency increased to twice per year in 2024

Shimmer holds triple ISO certification: ISO 9001 for quality management, ISO 45001 for occupational health and safety, and ISO 14001 for environmental management. These are independently audited annually. For hotel property managers managing contractor compliance documentation, full certification records are available on request.

The Mercure Hotel Penrith engagement is one example of how Shimmer works across the hotel sector. For a full overview of Shimmer’s hotel window cleaning services across Sydney, including the full range of access methods and services available to hotel property managers, visit the hotel industry page.

To discuss a service plan for your property, contact the Shimmer team directly.