Shimmer Glass and Pressure Cleaning FAQ’s

Yes, Shimmer Glass and Pressure Cleaning uses eco-friendly, non-toxic solutions that ensure an immaculate property while remaining safe for your family, pets, and garden.

Our specialised cleaning agents are designed to be environmentally responsible while delivering an immaculate finish without the use of harsh chemicals.

Yes, Shimmer Glass and Pressure Cleaning is fully insured with comprehensive Public Liability coverage to guarantee immaculate results with total peace of mind.

We prioritise safety by ensuring our business and team meet all Australian regulatory standards. Additionally:

• Police Checks: Every team member must pass a mandatory police check before joining us.

• White Cards: All technicians hold a valid White Card (OH&S training), ensuring we maintain a safety record at your property.

Shimmer Glass and Pressure Cleaning operates from a head office in Collaroy and several local hubs to provide immaculate results across the Sydney Metropolitan Area. Our local presence ensures we have teams nearby for prompt service in the following districts:

• Northern Beaches: Collaroy & Palm Beach

• North Shore: Roseville & Hornsby

• Ryde District: Putney

• Eastern Suburbs: Bondi Junction & Redfern

• Inner West: Five Dock

• Western Suburbs: Parramatta & Blue Mountains

• Greater Region: We also service Wollongong and surrounding areas.

Yes, all team members undergo mandatory police checks before joining Shimmer Glass and Pressure Cleaning. We prioritise professionalism, integrity, and trustworthiness, ensuring that each member of our team is reliable, responsible, and respectful.

All technicians are direct employees of Shimmer Glass and Pressure Cleaning, dedicated to delivering immaculate results.

We do not outsource our core services. While we occasionally use subcontractors for highly specialised tasks, our own vetted and trained professionals carry out your cleaning. This allows us to guarantee an immaculate finish that meets our high Australian standards.

With a large team working locally across Sydney, Shimmer Glass and Pressure Cleaning can usually accommodate bookings with very little notice to ensure your property stays immaculate. While we recommend booking as early as possible, our size allows us to be flexible.

• Note: During the high-demand Christmas period (November–December), we suggest booking at least 2–3 weeks in advance to secure your immaculate finish before the holidays.

Yes, Shimmer Glass and Pressure Cleaning offers a 100% guarantee of immaculate results. Our mission is to get the job right the first time. If the result does not meet our standard of an immaculate finish, our team will return promptly to rectify it at no extra cost. Customer satisfaction is our top priority.

Shimmer Glass and Pressure Cleaning provides fast, accurate quotes using online property assessments and site photos. Most Sydney properties can be quoted remotely using specialised digital tools, allowing us to deliver your estimate as quickly as possible.

How to get your quote:

1. Send Photos: For new or recently renovated homes, emailing photos to info@shimmerglass.com.au helps us see specific details like window styles or access points.

2. On-Site Assessment: For larger residential projects or specialised commercial glass, we provide on-site inspections to ensure every specification is met.

3. Accounts Executive: A dedicated team member will manage your quote from start to finish for complete transparency.

Residential and commercial window cleaning costs are based on the time, equipment, and team size required for your specific property. Because every home in Sydney is unique, we tailor our pricing to the size and style of your windows.

Key factors that influence your price:

• Property Size: The total number of windows and panes.

• Access Methods: Whether we use traditional ladders, water-fed poles, or high-access rope equipment.

• Service Level: Choosing between external-only cleaning or full internal and external detailing.

• Material Type: Any specialised glass treatments or frames that require extra care.

Note: We maintain a minimum service fee to ensure every job is handled by a highly trained two-person team equipped with a specialised service van and industry-leading safety gear.

The most convenient way to pay for your Shimmer Glass and Pressure Cleaning service is via credit card or secure digital link. We offer several flexible payment options to suit both our residential and commercial clients across the Sydney Metropolitan area.

Our Accepted Payment Methods:

1. Credit Card: Pay securely via the link in your digital invoice or use our mobile card readers on-site once the job is finished.

2. Bank Transfer: We accept EFT payments; simply send your remittance prior to the completion of the service.

3. Cash & Cheque: Our technicians can accept traditional payments on-site by prior arrangement.

Our standard cleaning process uses a light detergent and/or pure water, and we offer all-natural detergents upon request. For those who prefer a chemical-free approach, we can clean your windows and pressure clean your floors without the use of any chemicals.

Chemicals are only used when necessary, such as for hard water staining, sticky residue from tape, paint, silicone, or stubborn stains on floors or building surfaces that can’t be removed with water pressure alone. We consult with you to determine your preferences, and wherever possible, we opt for environmentally friendly and natural chemicals.

Hard water staining occurs when water containing minerals and particles runs down building surfaces like glass, concrete, or brick. Over time, these minerals embed in the glass, creating unsightly stains that can look like streaks, drips, or a milky white residue. Hard water stains can sometimes be difficult to detect until cleaning, which is why we recommend cleaning your windows at least once a year to prevent permanent damage and staining. Regular maintenance helps preserve the clarity and condition of your glass.

Yes, we can remove hard water stains, though it’s a labour-intensive process that requires extensive time and care to polish the glass. This is considered a specialised service, as the glass is effectively damaged and requires a glass restoration procedure. If you’re dealing with hard water stains, we would be happy to assess the situation and provide you with a quote to restore your glass to its original condition.

Yes, we do! We are experienced in cleaning these specialised glass types, which require specific cleaning methods to avoid damage. Using traditional glass cleaning techniques on e-glass, Viridian glass, or comfort glass can lead to scratches or swirls, which we’ve seen happen when inexperienced cleaners aren’t aware of the proper protocols.

When preparing your quote, we ask that you notify us if your property contains any of these types of glass or glass with special cleaning instructions. These glasses often have a heat-reducing film that can leave tiny glass shards on the surface after manufacturing. If cleaned improperly, such as with a squeegee, these shards can scratch the glass.

Shimmer Glass and Pressure Cleaning follows the manufacturer’s cleaning guidelines precisely, which include using a microfiber cloth and colourless Windex by hand. For any stains, specific solutions like hydrochloric acid, methylated spirits, or acetone are required. It’s crucial to avoid using razor blades, steel wool, or abrasive materials, as these can cause permanent discolouration from metal deposits.

We take great care to ensure your specialised glass is cleaned safely, preserving its appearance and functionality.

Don’t worry about the rain, we’ve got it covered. At Shimmer Glass and Pressure Cleaning, you’re not locked into any contract, and we understand that the Australian weather can be unpredictable. Often, the forecast calls for rain, only for the day to turn out sunny. Typically, rain is brief, especially in the morning, with the rest of the day clear, or it may rain later in the day.

If it’s raining in the morning, we can start with the interior cleaning and move outdoors once the rain clears. If the forecast calls for persistent rain, especially for external work, we’ll contact you to reschedule at a convenient time. You can book with confidence, knowing we’ll always work to deliver the best results, regardless of the weather.

No, pure rainwater will actually run straight off clean glass, allowing your windows to stay looking immaculate. It is an old myth that rain makes windows dirty. Windows only look dirty after it rains when the water mixes with existing dust, pollen, and salt already sitting on the glass.

• Note on bookings: We generally proceed with residential window cleaning during light rain. However, if there are heavy storms or high winds, we will always contact you to reschedule for safety.

Pure water window cleaning is a revolutionary technology that delivers outstanding results. It begins with a filtration system connected to the tap, where the water is passed through a four-stage deionising process. The purified water then travels through a hose and up a carbon-fibre pole, reaching a brush head with specialised fibres designed to clean glass effectively.

Our technicians use the pole to gently agitate the glass, removing dirt and debris, before flushing the window with purified water. The water leaves the surface spot-free and streak-free as it dries naturally. We start by scrubbing the frames, followed by the glass itself, resulting in beautifully clean, sparkling windows. It’s truly remarkable to witness the difference this technology makes.

If you suspect there are gaps or leaks around your window sills, please inform us in advance so we can take the necessary precautions to avoid any potential damage. If water enters the property due to gaps or leaks, Shimmer Glass and Pressure Cleaning cannot be held responsible for any resulting damage. It’s important to address any leaks before pressure cleaning to protect the integrity of the property.

Yes, we absolutely clean the tracks, frames, and screens as part of our standard service, and we take pride in offering this as a complimentary addition with every clean. Our regular service includes wiping down the frames and tracks, as well as brushing down the screens. If your tracks, frames, and screens are particularly dirty, we offer an intensive service where we allocate extra time for vacuuming the tracks, scrubbing the frames, and hosing down the screens.

We are selective when it comes to builder’s cleans. While we primarily focus on maintenance window cleaning and pressure cleaning, we do assess each project on a case-by-case basis. For any builder’s clean, we conduct a site visit to determine if it aligns with our capabilities. However, we typically leave builder’s cleans to companies that specialise in this type of work, ensuring the best results for both parties.

Rope access window cleaning, or abseiling, is a highly specialised method used to safely reach windows on high-rise and multi-storey buildings. At Shimmer Glass and Pressure Cleaning, our certified technicians secure ropes to engineered roof anchor points, allowing them to navigate complex architectural features to deliver immaculate results where traditional Elevated Work Platforms (EWPs) or boom lifts cannot reach.

Rope access is the required method when building height, deep recessed windows, or ground-level obstructions prevent the use of water-fed poles or boom lifts. While pure water systems are highly efficient from the ground, abseiling allows our technicians to get right up close to the glass. This is essential for removing stubborn stains, sap, or coastal salt spray, ensuring an immaculate finish on complex facades, Juliet balconies, and windows in poor condition.

Yes, Shimmer Glass and Pressure Cleaning is fully equipped to safely access and clean windows on any multi-storey or high-rise building in Sydney. We utilise a combination of advanced access methods tailored to your building’s specific architecture:

• Water-Fed Pole Systems: Our advanced carbon-fibre pure water poles can reach up to seven storeys straight from the ground, ensuring safety and an immaculate finish without the need for expensive lifts.

• Elevated Work Platforms (EWPs): For mid-rise buildings with clear ground access, our operators are fully licensed to safely use boom lifts and scissor lifts.

• Rope Access (Abseiling): For high-rise towers, our certified abseilers navigate from the roof to clean every hard-to-reach pane.

Yes, Shimmer Glass and Pressure Cleaning guarantees minimal disruption to your staff, tenants, and daily operations. We coordinate directly with facility and strata managers to schedule cleaning during off-business hours, including early mornings (from 6:00 am) or weekends. Our team works with quiet efficiency to maintain an immaculate corporate environment without getting in your way.

The ideal frequency for commercial window cleaning depends heavily on your property type, location, and foot traffic. Regular maintenance not only ensures an immaculate appearance that reflects well on your brand, but also prevents costly long-term damage to glass and frames caused by salt and pollution. We recommend the following schedule:

• Strata Properties: Biannually (every 6 months) or at least annually.

• Beachside / Coastal Buildings: Quarterly to prevent salt spray etching.

• Retail Storefronts: Weekly or fortnightly for high foot traffic areas.

• Corporate Offices & Showrooms: Monthly to maintain a high-end, professional image.

• Note: We offer discounted rates for ongoing regular maintenance contracts.

Shimmer Glass and Pressure Cleaning carries comprehensive Public Liability Insurance and full Workers Compensation for all strata and commercial projects. We maintain strict OH&S compliance across every site. Upon request, we provide strata committees with our Certificates of Currency, as well as detailed Safe Work Method Statements (SWMS) before any work commences.

Strata residents are required to remove flyscreens because they are typically secured from the inside of the apartment, making exterior removal impossible. To achieve an immaculate clean on the entire glass pane and window track, our technicians need unobstructed access.

• What if they are left on? We will wash the accessible glass and do our best with the frames, but we cannot guarantee an immaculate result behind the screen.

• Need help? We understand this can be difficult. By prior arrangement, our team is happy to assist elderly or disabled residents with internal screen removal on the day of service.

Yes, Shimmer Glass and Pressure Cleaning is fully equipped to safely access and clean windows on any multi-storey or high-rise building in Sydney. We utilise a combination of advanced access methods tailored to your building’s specific architecture:

• Water-Fed Pole Systems: Our advanced carbon-fibre pure water poles can reach up to seven storeys straight from the ground, ensuring safety and an immaculate finish without the need for expensive lifts.

• Elevated Work Platforms (EWPs): For mid-rise buildings with clear ground access, our operators are fully licensed to safely use boom lifts and scissor lifts.

• Rope Access (Abseiling): For high-rise towers, our certified abseilers navigate from the roof to clean every hard-to-reach pane.

Safety is our highest priority; we implement strict exclusion zones and use safety spotters to protect pedestrians and tenants. Before beginning any commercial window cleaning or pressure washing, Shimmer Glass and Pressure Cleaning assesses the site to set up high-visibility barricades and warning signage. Our technicians adhere strictly to site-specific SWMS to ensure all OH&S regulations are met while we work.

Yes, we provide comprehensive cleaning for all strata common areas, including glass balustrades, pool fences, lobby doors, and gym mirrors. We understand that common areas are highly visible to residents and visitors, so we ensure these high-traffic zones receive an immaculate finish to elevate the overall presentation of your building.

Shimmer Glass and Pressure Cleaning provides a comprehensive residential window cleaning service that includes washing the inside and outside glass, wiping down window frames, and removing cobwebs. Our goal is to give your home an overall immaculate appearance from the street to the interior.

Additional services we offer for homes:

• Window Tracks & Fly Screens: We can deep-clean tracks and wash screens to remove built-up dust.

• Glass Balustrades & Pool Fences: Perfect for getting an immaculate finish on outdoor entertainment areas.

• Skylights & Louvres: We safely handle delicate and custom glass features.

For most Sydney homes, we recommend professional residential window cleaning every 3 to 6 months to maintain an immaculate property. However, the frequency can depend on where you live and your lifestyle.

You may need more frequent cleaning if:

• You live near the coast (like the Northern Beaches or Eastern Suburbs) where sea salt builds up quickly.

• Your home is near a busy main road with heavy exhaust pollution.

• You have young children or indoor pets that frequently touch the glass.

Yes, Shimmer Glass and Pressure Cleaning is fully equipped to safely clean high, hard-to-reach, and second-storey windows. You do not need to worry about scaffolding or dangerous ladders damaging your property. Our trained technicians use advanced pure water-fed extension poles to reach high windows from the ground, ensuring an immaculate result efficiently and safely.

Becoming a professional window cleaner requires more than just a basic understanding of the task. It’s a skill that takes time to develop and perfect. Cleaning a dozen windows in a weekend is very different from efficiently cleaning 200 windows in a day with precision, including detailing tracks, frames, and screens.

At Shimmer Glass and Pressure Cleaning, we seek managers with 5+ years of experience and team members with at least 2 years of experience. If you’re interested in becoming a window cleaner, we recommend starting by researching professional techniques on platforms like YouTube and practicing on your own windows to develop speed and accuracy. We also offer training opportunities for candidates with the right attitude when positions become available.

To join the Shimmer Team, please refer here.